Something is not
working as expected.
Short answers to the questions people ask most often. If your question is not here, send a note and a person will reply.
Start here.
If the answer does not cover your situation, use the contact form and describe what happened.
I lost my booking confirmation email. Can you resend it?
Yes. Send a note with the email address you used and, if you have it, the booking reference. A person will check the record and resend the confirmation.
I need to reschedule or cancel a session. How do I do that?
Use the manage booking page. You will need the booking reference and the access code from your confirmation email. A person reviews every request before it takes effect.
A download link is broken or the file will not open.
Tell us which resource and which format you tried. The guides are published as editable Markdown and plain HTML. If one format does not work, the other usually does.
I requested community access and have not heard back.
Requests are reviewed within three business days. If it has been longer, send a note with the email you used. Access is granted at the operator’s discretion and a short explanation is sent either way.
Something on this site is broken or confusing.
Use the share feedback page. Short and specific is more useful than long and general. Please tell us which page, what you expected and what actually happened.
Do you offer refunds?
Refund rules depend on the timing and the offer terms. Read the cancellation policy for the details. If your situation is not covered, send a note and describe it.
Two business days, usually less.
Messages are read in the order they arrive. Urgent issues — a broken link, a failed payment, a missed session — are handled first. Everything else gets a considered reply.
Still not
resolved?
Send a note describing what happened, what you expected and what you have already tried.