Operations Academy
Business Operations.
AI & Automation.
Transformation & Leadership.
A 3-level, 90-microcourse academy that takes you from Operations Professional to COO. The first pillar teaches how to run a business, the second how to make a business intelligent and automated, and the third how to transform, scale and lead it.
POSITIONINGBusiness Operations → AI & Automation → Operations Transformation & Leadership
01
Run the business
How work actually moves — processes, people, projects, customers and metrics.
02
Automate the business
Data, AI and workflow automation applied to real operational systems.
03
Transform the business
Strategy, finance, governance and leadership at COO level.
Academy snapshot
3 levels. 90 microcourses. 1 COO journey.
Every level is complete on its own — you can start at the foundation, join only the automation level, or come straight into the leadership track. Within each level, the courses follow a clear pillar sequence.
L1LEVEL 140 MICROCOURSES
Business Operations Foundation
Run the Business
Business Operations + Process + SOP + Projects + People + Customer + KPI + Finance + Quality + Data basics
The learner understands what business operations actually are, how end-to-end processes work, how to map and document them, and how to run daily, weekly and monthly operations with clear ownership, metrics and improvement habits.
Pillars: Foundations · Metrics · Delivery · Customer · Support Functions · Quality & Risk · Improvement
What the learner will understand at this level
- What business operations are and how end-to-end processes run
- Process mapping, SOP design, policies, checklists and operational documentation
- Defining KPI / KRA / OKR and running daily–weekly–monthly operations
- Project, task, team and resource planning
- Customer, vendor and procurement operations
- Basic finance operations, cost and productivity management
- Risk, quality and compliance basics
- MIS, operational reporting and data-based decision making
- Root cause analysis and continuous process improvement
Level 1 · Run the Business. Effectively managing processes, people, projects, SOPs, customers, metrics and daily operations.
Every microcourse is a small, applicable skill — complete on its own, and together with the other courses in the level it builds a strong specialization track.
See the 40 microcoursesBusiness Process Management
Ask about this microcourseProcess Mapping Mastery
Ask about this microcourseSOP Design & Management
Ask about this microcoursePolicy & Procedure Management
Ask about this microcourseOperational Documentation
Ask about this microcourseChecklist Design for Operations
Ask about this microcourseKPI Design for Operations
Ask about this microcourseKRA Management
Ask about this microcourseOKR for Operations
Ask about this microcourseOperations Dashboard Design
Ask about this microcourseMIS Reporting
Ask about this microcourseDaily Operations Management
Ask about this microcourseOperational Planning
Ask about this microcourseWorkforce & Resource Planning
Ask about this microcourseCapacity Planning
Ask about this microcourseProject Operations
Ask about this microcourseProgram Operations
Ask about this microcourseTask & Workflow Management
Ask about this microcourseService Delivery Operations
Ask about this microcourseCustomer Operations
Ask about this microcourseCustomer Experience Operations
Ask about this microcourseSales Operations
Ask about this microcourseRevenue Operations
Ask about this microcourseMarketing Operations for Operations Leaders
Ask about this microcourseHR Operations
Ask about this microcourseFinance Operations
Ask about this microcourseVendor Management
Ask about this microcourseProcurement Operations
Ask about this microcourseInventory Operations
Ask about this microcourseQuality Management
Ask about this microcourseCompliance Operations
Ask about this microcourseRisk Management for Operations
Ask about this microcourseRoot Cause Analysis
Ask about this microcourseProblem Solving for Operations Managers
Ask about this microcourseLean Operations Fundamentals
Ask about this microcourseContinuous Improvement
Ask about this microcourseCost Optimization
Ask about this microcourseProductivity Improvement
Ask about this microcourseOperational Excellence
Ask about this microcourseL2LEVEL 224 MICROCOURSES
AI, Automation & Data for Operations
Automate & Optimize the Business
AI + Generative AI + Workflow Automation + AI Agents + Data + Analytics + Dashboards + APIs + Integrations + Operational Systems
The learner applies AI, generative AI, workflow automation and data to real operations — identifying use cases, building automations in n8n / Make / Zapier / Power Automate, connecting systems through APIs, and measuring ROI with governance in place.
Pillars: Data · AI · Automation · Systems · Agents · Intelligence
What the learner will understand at this level
- AI fundamentals for operations and the practical use of generative AI
- Prompt engineering and AI use-case identification
- AI-assisted decision making with human review
- Process and workflow automation — n8n, Make, Zapier, Power Automate
- AI agents and multi-agent workflow basics
- APIs, webhooks and system integrations
- CRM, ERP, email, document, approval and reporting automation
- Excel / Google Sheets automation and SQL fundamentals
- Operations analytics, Power BI dashboards and predictive basics
- Process mining basics, AI governance and automation ROI measurement
Level 2 · Automate & Optimize the Business. Using data + AI + automation + workflows + integrations to make manual operations intelligent and scalable.
Every microcourse is a small, applicable skill — complete on its own, and together with the other courses in the level it builds a strong specialization track.
See the 24 microcoursesData Analytics for Operations
Ask about this microcourseExcel for Operations Managers
Ask about this microcourseGoogle Sheets for Operations
Ask about this microcourseSQL for Operations Professionals
Ask about this microcoursePower BI for Operations
Ask about this microcourseOperations Analytics & Dashboards
Ask about this microcourseAI for Operations Managers
Ask about this microcourseGenerative AI for Business Operations
Ask about this microcoursePrompt Engineering for Operations
Ask about this microcourseAI Use-Case Discovery for Operations
Ask about this microcourseWorkflow Automation
Ask about this microcourseBusiness Process Automation
Ask about this microcoursen8n for Business Operations
Ask about this microcourseMake for Business Operations
Ask about this microcoursePower Automate for Operations
Ask about this microcourseAPI & Webhook Fundamentals
Ask about this microcourseCRM Automation
Ask about this microcourseERP Automation
Ask about this microcourseReporting Automation
Ask about this microcourseAI Agents for Operations
Ask about this microcourseAI Agent Workflow Design
Ask about this microcourseDocument & Approval Automation
Ask about this microcourseProcess Mining Fundamentals
Ask about this microcourseAutomation ROI & Measurement
Ask about this microcourseL3LEVEL 326 MICROCOURSES
Operations Leadership, Strategy & Transformation
Transform & Lead the Business
Strategy + Finance + Leadership + Transformation + Scaling + Governance + Business Performance + COO Skills
The learner operates at leadership level — designing the operating model, owning P&L, budget and forecast, leading people and stakeholders, driving digital / AI / process transformation and running the COO operating system.
Pillars: Strategy · Leadership · Transformation · Design · Governance · COO
What the learner will understand at this level
- Operations strategy and business strategy fundamentals
- Strategic planning, operating model design and organizational design
- P&L understanding, budgeting, forecasting and unit economics
- Cost optimization, capacity planning and resource planning
- Performance management, people leadership and delegation
- Stakeholder management, executive communication and negotiation
- Conflict management and change management
- Digital, AI and business process transformation
- Scaling operations and operational excellence
- Governance, risk management and business continuity
- Cross-functional leadership and executive decision making
- COO operating system, COO metrics and becoming a COO
Level 3 · Transform & Lead the Business. Combining strategy + finance + people + technology + transformation to lead and scale the organization.
Every microcourse is a small, applicable skill — complete on its own, and together with the other courses in the level it builds a strong specialization track.
See the 26 microcoursesOperations Strategy
Ask about this microcourseFinance for Operations Leaders
Ask about this microcourseP&L for Operations Leaders
Ask about this microcourseBudgeting & Forecasting
Ask about this microcoursePeople Leadership for Operations
Ask about this microcoursePerformance Management
Ask about this microcourseStakeholder Management
Ask about this microcourseExecutive Communication
Ask about this microcourseNegotiation for Operations Leaders
Ask about this microcourseChange Management
Ask about this microcourseDigital Transformation
Ask about this microcourseAI Transformation
Ask about this microcourseBusiness Process Transformation
Ask about this microcourseOperating Model Design
Ask about this microcourseOrganizational Design
Ask about this microcourseScaling Business Operations
Ask about this microcourseCross-Functional Leadership
Ask about this microcourseOperations Governance
Ask about this microcourseBusiness Continuity Management
Ask about this microcourseStrategic Decision Making
Ask about this microcourseCOO Fundamentals
Ask about this microcourseCOO Metrics & Dashboards
Ask about this microcourseCOO Operating Rhythm
Ask about this microcourseBuilding High-Performance Operations Teams
Ask about this microcourseOperations Consulting
Ask about this microcourseBecoming a COO
Ask about this microcourseSimple learning journey
Run it. Automate it. Transform it.
Three levels, three clear outcomes. One after the other — or skip ahead based on your needs.
- 01
Level 1 · Run the Business
Effectively managing processes, people, projects, SOPs, customers, metrics and daily operations.
- 02
Level 2 · Automate & Optimize the Business
Using data + AI + automation + workflows + integrations to make manual operations intelligent and scalable.
- 03
Level 3 · Transform & Lead the Business
Combining strategy + finance + people + technology + transformation to lead and scale the organization.
Final career outcome
Operations Professional → COO
This academy is both a career roadmap and a teaching curriculum. You can follow it yourself, or use it as a structured learning track for your team.
- 01Operations Professional
- 02Operations Manager
- 03Business Operations Leader
- 04AI & Automation Operations Leader
- 05Head of Operations
- 06Operations Transformation Leader
- 07COO
90 microcourses. All are proposed curriculum — they are published for each cohort only after the batch schedule, prerequisites and fee are confirmed, just like our other training programs.
Not sure which level
fits you right now?
In a short conversation we can suggest the right entry point based on your current role, team and goals — Level 1 foundation, Level 2 automation or Level 3 leadership.